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NYTimes: To Raise Shopper Satisfaction, Web Merchants Turn to Videos

Bob Tedeschi of the New York Times reports on how e-commerce retailers are using video to increase customer satisfaction. Some highlights:
Gordon Magee, head of Internet marketing for Drs. Foster & Smith, based in a Rhinelander, Wis., said a transition to video “will be seamless for us.” The company, Mr. Magee said, has in recent [...]

Creating Content that Turns Browsers into Buyers

Michelle Megna has an exellent article on “Creating Content that Turns Browsers into Buyers” in ECommerce Guide. It’s a summary of a webinar hosted by Lauren Freedman of the e-tailing group inc. and Scott Todaro of DemandWare.
Lauren Freedman of the e-tailing group shares this advice:
the product page… now functions the way home pages used [...]

Department stores feel the pain of private-labels

Department stores have been aggressively pushing private-label brands over the past decade, depriving independent brands of floor space and promotional muscle. However we may be approaching a turning point.
The Wall Street Journal points out (Exclusive Lines May Prove Risky in Cool Economy) that several major department stores have put a LOT of eggs into [...]

Online Fashion Retailers Tackle the Gender Gap

Female shoppers are the default target for most apparel retailers, and that’s just as true online. Increasingly, though, online fashion retailers are targeting men — and generating surprisingly positive results.
In his analysis of male online shopping behavior, Ray Smith writes in the Wall Street Journal that “recent research by analysts and retailers has turned [...]

Practical eCommerce interviews SilverDock CEO, Raj Gajwani

Dear readers and friends, a quick announcement:
Our CEO, Raj Gajwani, was interviewed by Practical eCommerce’s Pat Callahan for their “eCommerce Conversations” podcast. Raj spoke with Pat about why more and more retailers are using online video to merchandise products. Check out the podcast at Practical eCommerce (or search for it on iTunes).
The folks [...]